Shipping policy
Last updated: February 6, 2026
Thank you for shopping with Nawaf Perfumes. This Shipping Policy explains how and when orders are processed and delivered.
Order Processing
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Orders are typically processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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Custom or bespoke perfume orders may require additional processing time.
Shipping Locations
We currently ship within the United Arab Emirates.
International shipping availability will be stated on the website if applicable.
Delivery Time
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Estimated delivery time within the UAE is 2–5 business days, depending on your location and courier service.
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Delivery times are estimates and may be affected by weather conditions, public holidays, or courier delays.
Shipping Fees
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Shipping fees, if applicable, will be calculated and displayed at checkout before payment.
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Any promotional free shipping offers will be clearly communicated on the website.
Order Tracking
Once your order has been shipped, tracking details will be provided via email or SMS where available.
Delivery Issues
Please ensure that your shipping address and contact details are accurate at checkout. Nawaf Perfumes is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
If an order is returned to us due to an incorrect address or failed delivery attempt, reshipping fees may apply.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order with:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
Email: info@nawafperfumes.com
Eligible cases will be handled according to our Return & Refund Policy.
Custom Orders
Custom or bespoke perfume orders are shipped once completed and are non-refundable and non-returnable.
Contact
For any questions regarding shipping, please contact us at:
Email: info@nawafperfumes.com